Cancellation Policy

We understand that planning an outdoor trip brings a lot of excitement and joy. However, we also know that cancellations can be disappointing. While Hello Hikers rarely cancels treks due to our efficient ground operations, cancellations can happen due to unforeseen circumstances such as weather conditions, government regulations, or any other factors beyond our control. In such cases, the following cancellation policy will be applicable.

To ensure a hassle-free experience, we recommend making your booking at least two months in advance. If you do need to cancel your trek, please inform us in writing. Cancellation charges will be effective from the date we receive written advice.

Our cancellation policy is as follows:

We have designed a cancellation policy that is fair, feasible, and convenient for all our customers. The procedure is as follows:

• If you cancel your trek 21 or more days before the start date, we will deduct 10% towards GST and transaction charges and refund 90% as a trek voucher valid for 1 year.

• If you cancel your trek 15-20 days before the start date, we will deduct 30% towards GST, transaction, accommodation at base, ration, etc., and refund 70% as a trek voucher valid for 1 year.

• If you cancel your trek 7-14 days before the start date, we will deduct 50% towards GST, transaction, accommodation at the base, ration, trek leaders, permits, equipment, etc., and refund 50% as a trek voucher that is valid for 1 year.

• If you cancel your trek 1-6 days before the start date, we will deduct 100% as all arrangements have been made, and we are ready to take you on the trek.

We also have some terms and conditions for the trek voucher:

• The voucher will be valid for 12 months from the date of issuance.
• The voucher can be used for any trek with Hello Hikers.

Thank you for choosing Hello Hikers, and we hope to see you on our treks soon!